Refund policy

At EOER, every piece is handmade with care. We want you to feel confident when ordering from us, and we also want to make sure our handmade pieces are returned in a condition that allows us to care for them properly.

Returns

We accept returns within 7 days of delivery.

To be eligible for a return, the jewellery must:

Be unused and unworn
Be in its original condition
Be returned with its original packaging
Not show signs of damage, alteration, perfume, makeup, or wear

To request a return, please contact us at contact@eoer.in within 7 days of delivery with your order number and reason for the return.

Once your return request is approved, we will provide the return instructions.

Return Shipping

For a change-of-mind return, the return shipping cost is the customer's responsibility.

If the item received is damaged, defective, or incorrect, please contact us as soon as possible. In such cases, EOER will arrange an appropriate resolution and will not charge you for the return shipping.

Exchanges

We offer exchanges for eligible items within 7 days of delivery, subject to availability.

The item being exchanged must be unused, unworn, and returned in its original condition and packaging.

If the requested replacement is unavailable, we may offer an alternative piece or refund, as appropriate.

Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at contact@eoer.in as soon as possible, preferably within 48 hours of delivery.

Please include your order number and clear photographs of the item and its packaging so that we can assess the issue and arrange a suitable resolution.

Refunds

Once we receive and inspect your returned item, we will confirm whether the return meets the conditions above.

Approved refunds will be processed to the original payment method used for the order.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

Items That Cannot Be Returned

Items that have been worn, damaged after delivery, altered, washed, or otherwise used are not eligible for a change-of-mind return.

Personalised or specially customised pieces, if offered, are not eligible for change-of-mind returns and can only be returned if they are defective or incorrectly supplied.

For hygiene reasons, certain jewellery categories may also be non-returnable. Any such exclusion will be clearly stated on the relevant product page before purchase.

Cancellation

Orders cannot be cancelled once they have been dispatched.

If you need to request a cancellation before dispatch, please contact us at contact@eoer.in as soon as possible. Cancellation requests are subject to whether the order has already entered production or fulfilment.